Refund and Returns Policy

CUSTOMER RETURNS & REFUND CENTER
Returns, Exchanges & Refunds
At Fiberforceshop, customer satisfaction remains one of our highest priorities. This policy explains how return requests, exchanges, and refunds are handled for purchases made through fiberforceshop.com. We aim to keep every step transparent, fair, and easy to understand.
30 Days Return Window
Free Return Label
$0 Restocking Fee
Mail Return Method
2 Days Refund Processing

Return Eligibility

We accept return requests for both defective and non-defective products within 30 days of delivery, provided the item meets the return requirements outlined below.

Eligible Returns

  • Damaged or defective merchandise
  • Incorrect products received
  • Items that materially differ from their description
  • Items that do not meet reasonable expectations based on the order placed
  • New or slightly used products returned within the approved return period

Non-Eligible Returns

  • Products significantly altered after delivery
  • Items missing essential components
  • Returns submitted outside the 30-day window
  • Products damaged through misuse or neglect

Return Conditions

Approved returns should be sent back in clean condition with original packaging whenever reasonably possible. Products may be inspected before refunds or exchanges are finalized.

Return Method: By Mail
Return Shipping: Free for approved returns
Return Label: Included at no cost
Restocking Fees: None

How To Start A Return

1
Contact Support
2
Provide Order Details
3
Receive Return Instructions
4
Ship Item Back

Please include your order number, the item involved, and a brief explanation of the return request when contacting support.

Exchanges

Exchanges are accepted within 30 days of delivery. Replacement availability depends on inventory levels at the time the exchange request is reviewed.

Refund Processing

Once a returned item is received and approved, refunds are processed back to the original payment method within approximately 2 business days, consistent with our published return settings. Financial institutions may require additional time before funds appear in your account.

Delivered But Not Received

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier. We will gladly assist with carrier investigations when possible.

Contact Information

Store: Fiberforceshop

Company: FIBER FORCE, LLC

Website: fiberforceshop.com

Business Address: 1224 AVONDALE LANEWEST PALM BEACH, FL 33409 United States

Email Support: [email protected]