Cancel & Change Order Policy
This policy explains how order cancellations, modifications, and related refund requests are handled for purchases placed on fiberforceshop.com. By submitting an order, you acknowledge and agree to the terms outlined below.
Cancellation Window
Orders may be canceled within 12 hours after placement.
Order Changes
Changes may be requested within the same 12-hour period.
Processing Fee
A 5% fee applies after the first 2 hours.
Refund Time
Approved refunds are issued within 10 business days.
Order Cancellation Policy
Orders placed through fiberforceshop.com enter our fulfillment workflow shortly after purchase. To ensure fast order processing and shipment, cancellation requests must be submitted promptly.
Customers may request cancellation within 12 hours of the original purchase time by contacting [email protected].
| Time After Purchase | Cancellation Status | Fee |
|---|---|---|
| 0 – 2 Hours | Eligible | Free |
| 2 – 12 Hours | Eligible | 5% Processing Fee |
| After 12 Hours | Not Eligible | N/A |
Order Change Requests
Customers may request modifications to an order within 12 hours after purchase.
Possible changes may include:
- Size updates
- Color selections
- Style variations
- Shipping address corrections
- Recipient information updates
All modification requests are subject to review and fulfillment status. Submission of a request does not guarantee approval.
Orders Already in Processing
Once an order enters processing, production, packing, or shipment preparation, it can no longer be canceled or modified.
This includes, but is not limited to:
- Orders transmitted to fulfillment partners
- Orders prepared for shipment
- Orders with shipping labels generated
- Orders already shipped
Refunds for Canceled Orders
Approved cancellation refunds will be returned to the original payment method used during checkout.
Refunds are typically completed within 10 business days, although individual banking institutions or payment providers may require additional processing time.
Customer Responsibilities
- Review all order details carefully before checkout.
- Verify shipping address accuracy before submitting payment.
- Contact support immediately if a correction is needed.
- Monitor your email for responses regarding cancellation or modification requests.
Contact Information
Store: Fiberforceshop
Company: FIBER FORCE, LLC
Website: fiberforceshop.com
Business Address: 1224 AVONDALE LANEWEST PALM BEACH, FL 33409 United States
Email: [email protected]
Customer support is provided exclusively through email. For the fastest assistance, please include your order number in all correspondence.
