Returns & Refunds Policy Official

1. Return Eligibility

We accept return requests within 30 days from the date of delivery.

• Item is damaged, defective, or arrives broken
• Incorrect item received
• Product differs significantly from description (design, size, or material)

All items must be returned in original condition: unused, unwashed, and with original packaging and tags.

2. Non-Eligible Returns

• Items that have been used, washed, or altered
• Items without original tags or packaging
• Minor cosmetic issues that do not affect functionality
• Requests submitted after the 30-day return window

3. Return Process

4. Return Shipping

Returns are handled by mail.

Return shipping is free for approved returns. No restocking fees apply.

5. Exchanges

Exchanges are accepted within the 30-day return window, subject to product availability.

6. Refunds

Refunds are issued after the returned item is received and inspected.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery for resolution.

8. Lost or Delivered Orders

If tracking shows "delivered" but you have not received your package, please check with neighbors or the carrier.

Once confirmed delivered, we are not responsible for lost or stolen packages.

9. Policy Scope

This policy applies only to purchases made directly through kelartstore.com.

10. Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.